How it works
Delivery, setup, and service are included, with no separate service bill. Here is exactly what you get and what it costs.
What every rental includes
- Delivery to the room, not the loading dock
- Full assembly and setup, tested before we leave
- Cleaning and disinfection between placements
- Service and repair for as long as you rent it
- Swap out if a unit cannot be repaired on site
- Pickup and removal when the resident no longer needs it
What it costs
Tell us what you need from the equipment page and we will quote you a straight number. No tiers, no packages, no negotiating.
You are billed for the time the equipment was in your building. Nothing else: no delivery fee, no setup fee, no service call charge, no charge on pickup. Existing clients see every rate they are on in their portal.
Questions we get asked
- How fast can you deliver?
- Once the facility gets in contact, we give a realistic timing estimate based on the equipment and the current schedule.
- How does billing work?
- You are billed for the time the equipment was actually in your building, nothing more. Invoices go out at the start of the month covering the prior month and are due on receipt. Call for a rate on anything in the catalog.
- What happens if something breaks?
- Report it in the portal or call. Repairs and replacements on equipment you are renting are part of the rental. You are not billed for a service call on our equipment. If it cannot be fixed on site, we swap it.
- How long does a rental last?
- Equipment stays as long as the resident needs it, and billing stops when we pick it up.
- Do you own the equipment, or is it subcontracted?
- We own it. Every bed, chair and lift we rent out is ours: purchased, maintained, cleaned and serviced by us, never drop shipped from a third party. If you need something we do not currently have, we buy it and add it to what we carry rather than sending you elsewhere.
- Do you deliver into secured or memory care units?
- Yes. Tell us the check in procedure for the building and we will follow it. Delivery notes are stored on your facility record so we get it right every time.
- Do you handle resident information?
- No, and deliberately. Our system tracks equipment by asset tag and by facility. We do not record resident names, diagnoses, or any other protected health information.
Still have a question? Call (330) 696-9411 and talk to someone who can answer it.